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Have your model name and order number ready when asking about a purchase.
Call for assistanceContact & technical support
Questions before you buy?
Need help getting set up?
Reach Zeteo Toys directly for product questions, order assistance and technical support for a device purchased from our store.
Send the details
Email support
Describe the question or issue and include a screenshot of any error message, with personal details hidden.
Email your question
Support after your purchase
Practical help with your setup.
TV connections
Help understanding the HDMI connection, power supply and selecting the correct input on your television.
Remote setup
Guidance with pairing and basic controls for the remote supplied with your specific model.
Getting online
Basic Wi-Fi or Ethernet troubleshooting and help describing an issue clearly before further diagnosis.
Third-party apps, internet service and content providers are separate services. Support cannot guarantee their availability or compatibility.
Help us help you
Include a few useful details.
- Your order number and exact product model.
- What you expected to happen and what happened instead.
- Whether you connect by Wi-Fi or Ethernet.
- The error message and any steps you have already tried.
Never send passwords, account verification codes or full payment-card details. Avoid a factory reset until support has reviewed the issue.