You may request a return within 30 days of receiving your order.
To qualify for a return, the product should be returned in its original condition and include the device, remote, power adapter, cables, accessories, and original packaging.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. We will work with you to provide a replacement or refund when appropriate.
If the return is due to a defective, damaged, or incorrect item, we will cover reasonable return shipping costs. For returns made for other reasons, the customer is responsible for return shipping.
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit-card provider.
Products that are damaged through misuse, altered, missing major components, or returned outside the 30-day return period may not qualify for a full refund.
If you need to cancel an order, please contact us as quickly as possible. Orders that have already shipped may need to be handled as a return.
For questions regarding returns or refunds, please contact us at:
support@zeteotoys.com